Return Policy

You and your pet(s) are very important to us! At Fluffy’s Pet Shop we love our customers and their pets. We want you to be happy with our products so we created a customer friendly return policy.

You can return your item(s) for a full refund or exchange within thirty (30) days of purchase. We are happy to provide you a refund, an online credit, or an exchange of merchandise.

  • Your item(s) must be in ORIGINAL, NOT WORN, SELLABLE CONDITION and with all original tags and product packing.
  • Item(s) must be clean with NO pet hair!


If you have any question please contact us by email of phone! 


Customer Service: +1 (434) 202-0183

You can also visit our store located at:
Barracks Road Shopping Center
1108 Emmet Street N
Charlottesville, Virginia 22903
(located between Origins and Hair Cuttery)