Terms and Conditions

Effective date: February 14, 2022

Fluffy’s Pet Shop, LLC (“us”, “we”, or “our”) operate the www.fluffyspetshop.com website (the “Site”).

By clicking “sign in”, “create and account”, or submit an order and entering or otherwise using our website, you agree to and accept the terms and conditions. Certain products and services on Fluffy’s Pet Shop Site may have additional terms that apply (ex: if you subscribe to our Auto-Ship program you will be also subject to the Auto-Ship Terms and conditions), or (ex: purchase a custom-order item).

THESE TERMS AND CONDITIONS, AS WELL AS ANY OTHER PRODUCT AND SERVICE SPECIFIC TERMS ON FLUFFY’S PET SHOP SITE, CONSTITUTE A SERVICE AGREEMENT WITH FLUFFY’S PET SHOP, LLC. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS OF YOUR USE OF THE FLUFFY’S PET SHOP SITE AND YOUR PURCHASE OR USE OF ANY PRODUCTS OR SERVICES OFFERED BY THE FLUFFY’S PET SITE AND/OR USING THE SITE. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY AND CAPACITY TO ENTER INTO THE AGREEMENT AND TO ABIDE BY ALL THE TERMS AND CONDITIONS SET FORTH HEREIN. YOU MAY NOT ACCESS OR USE THIS SITE OR ACCEPT THIS AGREEMENT UNLESS YOU ARE AT LEAST 18 YEARS OLD.

Registration:

In order to use certain features of the site (i.e., purchasing Fluffy’s Pet Shop products and/or services, you must register for an account with Fluffy’s Pet Shop and provide certain information about yourself as prompted by Fluffy’s pet shop registration form.

All required registration information that you submit is truthful and accurate;
You will keep the accuracy of such information;
Your use of the site does not violate any applicable law or regulation of the terms of this agreement.

You are responsible for maintaining the confidentiality of your Fluffy’s Pet Shop Account information (login) – You are fully responsible for all activities that are associated with your Fluffy’s Pet Shop Account (including but not limited to your purchases, use of the site, and/or correspondence from your account/you to Fluffy’s Pet Shop. You agree to keep your username and password confidential and not share it with anyone. You agree to IMMEDIATELY contact Fluffy’s Pet Shop if you find unauthorized use or suspected unauthorized use of your Fluffy’s Pet Shop Account and/or any breach of security. When you provide Fluffy’s Pet Shop with such information, Fluffy’s Pet Shop will suspend and/or deactivate your account to prevent future unauthorized activity.

RISK OF LOSS:

All items purchased from www.fluffyspetshop.com are shipped via USPS. This means that the risk of loss and title for such items pass to you upon our delivery to USPS.

Product Descriptions:

Fluffy’s Pet Shop tried to be very accurate – However, Fluffy’s Pet Shop does not warrant that product descriptions on the site or content on the site are accurate, complete, reliable, current and/or error-free. If you feel a product offer is not described properly you may contact us at (434) 202-0183 – You may also return the product.

Treats – The Ingredients, Guaranteed Analysis and, Calorie Content ME (Calculated) are posted on the back of each bag.

Subscription FAQ's

What if I need to cancel my subscription?

Can I pause/resume my subscription if I go on vacation?

Absolutely. You can also change the date your order is renewed.

If you want to try a new flavor, you can swap products a week before your monthly order is automatically renewed. Same goes for if you need a different quantity!

What if my subscribed treat is out of stock?

This likely won't happen because we set these treats aside first as priority. However, in the case that we can't provide your favorite treat we will always contact you to either substitute in a new flavor or reimburse you.

Can I add more products to my existing subscription?

Yes! The more the merrier!

If I move can I change the subscription address?

Yes!